This Privacy Policy describes how Inspiramos Marcas Inolvidables, S.A. de C.V. (“IMI”, “we”, “our” or “the company”), operator of the Mind & Sense brand, collects, uses, retains, shares and protects personal data provided when using our services, visiting our websites or communicating with us. We are committed to processing this information in accordance with applicable Mexican law and using it only for legitimate and disclosed purposes.
1. Identity and address of the data controller
Inspiramos Marcas Inolvidables, S.A. de C.V., operator of Mind & Sense, is responsible for processing personal data. For purposes of this notice, our address is Real Mayorazgo 130, 8th Floor, Office 12, Colonia Xoco, Benito Juárez, Postal Code 03330, Mexico City, Mexico.
2. Personal data we may collect
Depending on the relationship and service requested, we may collect:
- Identification and contact information, such as name, email address, telephone number and address.
- Professional and business information, such as company, position, industry, number of locations and solution of interest.
- Information related to a project, quotation, contract, service, installation, maintenance or support request.
- Billing, payment and transaction information, when necessary.
- Account information, such as a username and protected credentials, when the service includes access to a platform.
- Files, photographs, videos or technical information that the data subject chooses to attach to a support request.
- Technical and browsing data, such as IP address, browser, device, pages visited, and session date and duration.
We do not intentionally request sensitive personal data through public forms. If a service requires such data, we will disclose the specific purpose and request the appropriate consent. Financial or asset-related data will be processed with express consent when required by law.
3. How we obtain information
We may obtain data directly from the data subject through website forms, email, WhatsApp, telephone, meetings, contracts, support requests or physical documents. We may also receive data through platforms used to provide the service, always within the disclosed scope.
When you visit our websites, servers and enabled technologies may automatically record technical information. These records help us maintain security, detect failures or misuse, measure website performance and understand in aggregate how content is viewed. We do not use this information to create individual profiles unless this is expressly disclosed and authorized.
Physical documents are stored in controlled-access areas and may only be viewed by authorized personnel to fulfil the purposes described in this notice.
4. Primary purposes
We use the necessary personal data to:
- Respond to requests for information, consulting or quotations.
- Understand the scope of a project and prepare proposals.
- Process orders, contracts, billing, payments and transactions.
- Implement, operate, monitor and maintain contracted solutions.
- Record, route and respond to support requests.
- Manage accounts or platform access, when applicable.
- Improve our services, customer experience and website operation.
- Prevent fraud, security incidents or unauthorized use.
- Comply with contractual, tax, administrative and legal obligations.
5. Secondary purposes
Con tu autorización, podremos utilizar tus datos de contacto para enviarte información sobre soluciones, contenidos, novedades, promociones o estudios de mercado de Mind & Sense. Estas finalidades no son necesarias para prestar el servicio principal. Puedes solicitar que dejemos de utilizarlos para estos fines escribiendo a contacto@mindnsense.com.
6. Cookies, logs and third-party content
The website may use cookies, log files and similar technologies to retain preferences, protect sessions, analyze performance and improve the experience. It may also embed Odoo forms, YouTube videos, music samples, WhatsApp links and other third-party content. When interacting with these services, their own privacy notices and tracking technologies may also apply.
7. Service providers, processors and transfers
We do not sell or rent personal data to third parties for marketing purposes. We may share strictly necessary information with providers acting on behalf of IMI to provide hosting, platform, support, communication, billing, payment processing, logistics, analytics or authorized marketing services. These providers must process data according to our instructions and protect it through contractual obligations.
Some technology providers may operate infrastructure outside Mexico. When a data transfer occurs, it will be carried out in accordance with applicable law and the corresponding privacy notice. We may also disclose information to comply with a legal obligation, respond to an order from a competent authority, or protect the rights of IMI or third parties.
8. Information security
We apply reasonable administrative, technical and physical measures to protect personal data against damage, loss, alteration, destruction, or unauthorized use, access or disclosure. These measures may include access controls, encryption, backups and internal security practices. No system is completely infallible, so we review these measures according to the risks and nature of the information.
9. Data retention
We will retain data only for as long as necessary to fulfil the disclosed purposes and applicable contractual, tax, administrative or legal obligations. When it is no longer necessary, it will be blocked and subsequently securely deleted or anonymized, unless a retention obligation applies.
10. ARCO rights, revocation and restriction
The data subject may request access to, rectification or cancellation of, or object to the processing of their personal data; revoke consent; or request restriction of its use or disclosure.
La solicitud puede enviarse a contacto@mindnsense.com o presentarse en Real Mayorazgo 130, Piso 8, Oficina 12, Colonia Xoco, Alcaldía Benito Juárez, C.P. 03330, Ciudad de México, de lunes a viernes de 10:00 a 17:00 horas en días hábiles. También puedes comunicarte al +52 55 5135 3474.
The request must include: the data subject’s name and a means of receiving notices; documents proving their identity or representation; a clear description of the data involved; the right they wish to exercise; and any information that helps locate the data. A rectification request must state the requested changes and include supporting documentation.
We will communicate our decision within the time limits established by applicable law. When the request is granted, it will be implemented within the corresponding legal period.
11. Links to third-party websites
Our websites may contain links to pages operated by third parties. IMI does not control their privacy or security practices. We recommend reviewing the applicable notices before providing personal information.
12. Changes to this policy
We may modify this notice to reflect legal, operational or technological changes. The updated version will be published on this page and will state the date of its latest modification. When a change requires consent, we will request it through the appropriate channel.
13. Contact
Para preguntas sobre privacidad o sobre el tratamiento de datos personales, escribe a contacto@mindnsense.com, llama al +52 55 5135 3474 o visita nuestra página de Contact.
This notice is based on the privacy information provided by Inspiramos Marcas Inolvidables, S.A. de C.V. and the requirements of Mexico’s Federal Law on Protection of Personal Data Held by Private Parties.
